Our Policies

We accept returns only under the following conditions:

• Product received is damaged, defective, or incorrect
• Return request raised within 48 hours of delivery
• Product is unused, unwashed, and with original tags attached
• Unboxing video and product images are provided as proof

Returns will not be accepted in the following situations:

• Size issues (unless it is a manufacturing defect)
• Minor colour variations due to screen display differences
• Products that have been used, washed, or altered in any way
• Requests raised after 48 hours of delivery
• Products without original tags or packaging
• Items marked as "Final Sale" or purchased during clearance

To initiate a return, the customer must:

• Contact us within 48 hours at adminstudiocarnation@gmail.com or via WhatsApp
• Provide your Order ID, reason for return, and clear product photos
• An unboxing video is mandatory for all damage or defect claims
• Return approval is subject to verification of the submitted evidence
• Once approved, we will arrange a free pickup from your address

• Refunds are processed only after product inspection at our warehouse.
• Refund mode: Original payment method or Store Credit (your choice).
• Timeline: 5–7 business days after refund approval.
• UPI and Wallet refunds may be processed faster (1–3 days).
• COD refunds will be processed via bank transfer — please provide your account details.
• Shipping charges are non-refundable unless the return is due to our error.

• Incorrect delivery address provided by the customer
• Delivery refused by the customer at the time of delivery
• Failed delivery due to customer unavailability (3 attempts made)
• Product lost or damaged due to customer's own handling post-delivery

• Account Information: Name, email address, phone number, date of birth.
• Delivery Information: Address, city, state, pincode, landmark.
• Transaction Data: Order history, payment method (not card details), order amounts.
• Usage Data: Pages visited, products viewed, time spent on the website.
• Device Data: Browser type, device type, IP address (for security purposes).

• To process and fulfil your orders.
• To send order confirmations, shipping updates, and delivery notifications.
• To provide customer support and respond to queries.
• To personalise your shopping experience and show relevant products.
• To send promotional offers and newsletters (only with your consent).
• To detect and prevent fraud or suspicious activity.
• To improve our website and services based on usage patterns.

• We implement industry-standard security measures including SSL encryption.
• Your data is stored securely on Google Firebase (Google Cloud infrastructure).
• Your data is never sold to third parties for marketing purposes.
• Access to personal data is restricted to authorised personnel only.
• Payment processing is handled by secure third-party providers (Razorpay). We do not store card details.

• Razorpay — handles payment processing. Subject to Razorpay's Privacy Policy.
• Shiprocket — handles shipment creation and tracking. Subject to Shiprocket's Privacy Policy.
• Cloudinary — hosts product images. Subject to Cloudinary's Privacy Policy.
• We are not responsible for the privacy practices of third-party services.

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update your personal information in your account settings.
• Deletion: You can request deletion of your account and associated data.
• Opt-out: You can unsubscribe from marketing emails at any time.
• To exercise these rights, email us at hello@studiocarnation.in.

We use essential cookies to keep you logged in and save your cart. We use analytics cookies to understand how our website is used. By continuing to use our site, you consent to our use of cookies. You can disable cookies in your browser settings, though some features may not function correctly.

• Entity: Studio Carnation Pvt Ltd
• Purpose of processing: Account creation, order fulfilment, payment processing, delivery, customer support, and (with consent) marketing communication.
• Contact for data queries: hello@studiocarnation.in

• We process your personal data only on the basis of your free, specific, informed, unconditional, and unambiguous consent, given via a clear affirmative action (e.g. checking the consent box at registration).
• Consent requests are presented in clear and plain language, separately from other terms, specifying exactly what data is collected and why.
• Where required, we process certain data without consent under the "legitimate uses" permitted by the DPDP Act — for example, to fulfil a contractual obligation such as delivering an order you've placed, for compliance with law, or to respond to a medical emergency.
• You may withdraw your consent at any time, as easily as it was given, by emailing hello@studiocarnation.in or through your account settings. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• If you withdraw consent, we may not be able to continue providing services (e.g. order processing) that depend on that data.

• Right to Access: Obtain a summary of personal data we hold about you and the processing activities undertaken.
• Right to Correction & Updation: Request correction of inaccurate or misleading data, and updation of incomplete data.
• Right to Erasure: Request deletion of personal data that is no longer necessary for the purpose it was collected, unless retention is required by law.
• Right to Grievance Redressal: Raise a complaint regarding processing of your data and receive a response within a reasonable time.
• Right to Nominate: Nominate another individual to exercise your rights in the event of your death or incapacity.
• To exercise any of these rights, email hello@studiocarnation.in with the subject line "DPDP Data Request." We aim to respond within 30 days.

Under the DPDP Act, you are also expected to:

• Provide only accurate and authentic personal data when creating an account or placing an order.
• Not impersonate another person while providing data.
• Not suppress material information while providing data for any document or proof of identity/address.
• Not register false or frivolous grievances or complaints.

• We retain personal data only as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law (e.g. tax and accounting records).
• Account data is retained while your account remains active. If you request erasure or do not use your account for an extended period, we will delete or anonymise the data, subject to legal retention requirements.
• Order and transaction records may be retained for a longer period to comply with tax, audit, and consumer protection laws.

Certain personal data may be stored or processed on servers located outside India (for example, via our cloud infrastructure and payment/logistics partners). Where this occurs, we ensure such transfers comply with the DPDP Act and any restrictions notified by the Central Government from time to time.

In the event of a personal data breach that is likely to affect you, we will notify the Data Protection Board of India and affected Data Principals as required under the DPDP Act, describing the nature of the breach and the measures taken to mitigate risk.

• Name: Grievance Officer, Studio Carnation Pvt Ltd
• Email: hello@studiocarnation.in
• If you are not satisfied with our response to your grievance, you have the right to file a complaint with the Data Protection Board of India, as constituted under the DPDP Act, 2023.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data of children without verifiable parental/guardian consent, as mandated under the DPDP Act. If we become aware that we have inadvertently collected data of a child without such consent, we will delete it promptly.

• Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Pune) — 3–5 business days
• Non-Metro Cities — 5–7 business days
• Remote Areas & Tier 3 Towns — 7–10 business days
• Estimated delivery dates are indicative and not guaranteed.

• Please provide a complete and accurate delivery address including pincode.
• We are not responsible for failed or incorrect delivery due to wrong or incomplete address provided by the customer.
• Address changes after dispatch are not possible. Please verify your address before placing the order.

• Our courier partner will make up to 3 delivery attempts.
• If all attempts fail, the package will be returned to our warehouse.
• Re-delivery may incur additional shipping charges.
• Packages returned due to customer unavailability or wrong address are not eligible for a full refund — shipping charges will be deducted.

We use trusted courier partners including Delhivery, BlueDart, Ekart, and Shiprocket network couriers. The courier assigned to your order is based on your pincode and best available service at the time of dispatch.